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Section: Customer services Vacancy 174 |
| Post:Fraud Risk Advisor
|
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
|
| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
Stoke-on-Trent
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| The announcement text: |
Title: Fraud Risk Advisor
To handle Risk inbound and outbound telephone calls where the Falcon System has created a case for review or an authorisation referral at point of sale
To handle all other authorisation requests to the clients authorisation telephone line
To take all necessary steps to protect the company’s assets and to ensure the fraud process is transparent to the customer.
Principal Responsibilities and Duties
Undertake outbound Falcon telephone calls to the Customers
Undertake inbound Authorisation referral calls
Undertake Falcon inbound calls as a result of a letter or voice mail message from the Risk Team
Comply consistently with operational processes, procedures and controls keeping up to date with all new developments.
Handle customer complaints in a confident manner following agreed processes and procedures and maintaining accurate statistics at all times.
Other duties as assigned by Manager*Team Leader
Minimum Requirements: (Knowledge, skills, and abilities to qualify for position)
Excellent Customer Service skills, together with attention to detail.
Knowledge of the GEM’s system.
Excellent interpersonal skills
Basic PC skills
Use of the Falcon system (Desirable)
Ability to work to set standards and targets
Relationships:
Part of a team dealing the above remit. Reports to Team Leader, Fraud Operations.
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| Contact information |
| Employer: |
|
| Email: |
1545@jobinbelfast.informnow.com
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| Phone: |
0131 555 0284
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Publication date: 2009-04-10 11:42:30
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